wrap-wizards.com operated by ZUNART j.d.o.o., Selnik 106, 42243 Maruševec, Croatia (OIB: 66942000054, VAT ID: HR66942000054)

Last updated: 17/08/2026

This Policy explains when you are entitled to a refund and how to cancel a purchase or subscription. It forms part of our Terms of Use. Nothing in this Policy limits any mandatory rights you have as a consumer under the laws of your country of residence.

1. Summary

Product	Refund / cancellation
Digital products (templates/mockups, design files)	Non-refundable once downloaded or accessed, if you agreed to immediate delivery at checkout (see Section 3). Faulty files are always replaced or refunded (Section 6).
Premium Membership	Cancel any time; access continues until the end of the paid billing period. No partial refunds for unused time (Section 4).
Custom templates	Non-refundable once production has started, as they are made to your specifications (Section 5).
Printed products (printing service)	Made to order — no right of withdrawal, but defects and transport damage are always covered (Section 5).

2. Who this Policy applies to

Sections 3–5 describe the statutory rights of consumers in the EU/EEA under Directive 2011/83/EU and the Croatian Consumer Protection Act, which we apply as our standard worldwide. If you buy as a business (for your company, trade or profession), statutory consumer withdrawal rights do not apply; Section 6 (faulty products) applies to all customers.

3. Digital products one-time purchases

As a consumer, you normally have the right to withdraw from an online purchase within 14 days without giving a reason. For digital content that is not supplied on a tangible medium, this right is lost once delivery has begun, if you have:

1.   expressly consented to delivery beginning immediately, and

2.   acknowledged that you thereby lose your 14-day right of withdrawal.

You give this consent by ticking the corresponding box at checkout. We then deliver the files immediately and the purchase becomes non-refundable.

If you do not give that consent, the files are made available after the 14-day withdrawal period expires, and you may withdraw at any time before then by contacting us (Section 8) you will receive a full refund.

4. Premium Membership (subscription)

·  Cancellation: you may cancel your subscription at any time in your account settings or by e-mailing us. Cancellation takes effect at the end of the current billing period (month or year); you keep access and your download allowance until then. We do not give partial refunds for the unused remainder of a billing period.

·  Renewal: the subscription renews automatically until cancelled. We will not change the price during a paid period; price changes apply only from the next renewal, with prior notice.

·  14-day withdrawal: when you first subscribe, you have a 14-day right of withdrawal. If you consent at checkout to immediate access to member content and downloads, and acknowledge losing the withdrawal right, this right is lost as soon as you first access or download member content. If you have not used the membership at all, you may withdraw within 14 days of the first payment for a full refund of that payment.

·  Downloads survive: files you downloaded under a valid membership remain licensed to you after cancellation, under the terms of our License Agreement.

5. Custom templates and printed products

Custom templates and prints are produced to your specifications. Under Art. 16(c) of Directive 2011/83/EU, made-to-order goods and personalised items are exempt from the right of withdrawal. Therefore:

·  Once we have started production of a custom template or a print, the order cannot be cancelled and is non-refundable.

·  Before production starts, you may cancel for a full refund.

·  Printed products damaged in transport, misprinted, or materially different from the approved proof are always remade or refunded report them within 14 days of delivery, with photos.

6. Faulty or non-conforming products (all customers)

Regardless of anything above, you are entitled to a remedy if a product does not conform to the contract, for example:

·  a downloaded file is corrupted, incomplete, or cannot be opened in the advertised software;

·  the product materially differs from its description or preview;

·  you were charged but the product was never delivered.

In these cases we will first supply a corrected file or redeliver; if we cannot do so within a reasonable time, you will receive a proportionate or full refund. For consumers in the EU/EEA these remedies follow the legal guarantee of conformity (Directive (EU) 2019/770 for digital content; Directive (EU) 2019/771 for goods).

7. How refunds are processed

Approved refunds are issued to the original payment method within 14 days of our decision, in the currency and amount of the original charge. We cannot refund to a different card or account. Bank processing may take a few additional business days.

Please contact us before initiating a chargeback unjustified chargebacks may lead to suspension of your account, and most issues are resolved faster directly with us.

8. How to contact us / model withdrawal

Send refund, cancellation and withdrawal requests to info@zunart.eu | info@wrap-wizards.com from the e-mail address used for the order, stating the order number. To withdraw from a purchase you may use this model statement:

I hereby give notice that I withdraw from my contract for the following product: [product], order no. [number], ordered on [date]. Name: [name], e-mail: [e-mail], date: [date].

We confirm receipt of every withdrawal request without delay and respond to every complaint in writing within 15 days of receipt, as required by the Croatian Consumer Protection Act.

9. Disputes

If you are not satisfied with how we resolved your complaint, consumers residing in the EU may use alternative dispute resolution. In Croatia, the competent ADR bodies are listed by the Ministry of Economy (mingo.gov.hr); for cross-border disputes you may also contact the European Consumer Centre in your country. These options do not limit your right to bring proceedings before a court.This Policy is governed by Croatian law, without prejudice to mandatory consumer protections of your country of habitual residence.