Refund Policy

Refund Policy

Refunds and cancellations

Due to the nature of our products, specific refund conditions apply.

1. Digital products

Digital products (including mockups, templates, and design assets) are non-refundable once delivered, in accordance with Article 38(13) of the Polish Consumer Rights Act, provided that the customer has expressly consented to immediate delivery and acknowledged the loss of the right of withdrawal prior to purchase.

By placing an order, the customer agrees to immediate access to digital content and confirms the loss of the right to withdraw from the contract.

2. Custom-made physical products

Custom-made physical products (including hoodies, posters, banners, and other personalized items) are produced on demand according to the customer's specifications.

In accordance with applicable consumer law, such products are non-refundable and cannot be returned, as they are made to order and cannot be resold.

3. Customer responsibility

Customers are responsible for reviewing all product details before purchase, including model compatibility, specifications, and visual previews.

If any information is unclear, customers are strongly encouraged to contact us prior to placing an order.

4. Exceptions

Refunds or replacements may be granted only in the following cases:

• the product was not delivered,
• the file is corrupted or cannot be accessed,
• the product significantly differs from the description.

5. Support

If you experience any issue with your order, please contact us at info@wrap-wizards.com. We are committed to resolving any problems in a fair and efficient manner.